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“My service man (Gerti) is a polite, professional, skillful, and congenial man who I now think of as a friend. He worked diligently on this confusing piece of work last afternoon (at the scheduled time). When it grew late and we had to leave to attend a family gathering, he offered to come back the next morning (today) to complete the job, which he did. I really appreciated that; it shows great consideration for the customer’s time.”